Shipping & Returns / Privacy Policy

Shipping Info

Upstage Dancewear posts all parcels via Australia Post. Once your order has been posted you will receive an email with a tracking number that can be tracked via Australia Post Website. We have a flat rate shipping cost.

Regular Post deliveries are normally received in 3-5 business days depending on where the package is being delivered in Australia.

Once your parcel is in the hands of Australia Post, we do not have any control over your parcel or any delays that may occur.

 

Returns & Exchange

If you are not 100% satisfied with your purchase/s, please follow the instructions below so that our team can you help you find your ideal product.

Conditions 

For the return/exchange of online purchases, regardless of whether they are faulty, change of mind or incorrect fit you must meet the following return/exchange policy conditions:

  • The item/s must be returned within 14 days of receipt

  • The item/s must be unworn and unwashed in original saleable condition with all original labels/tags attached

  • The Tax Invoice must be provided as proof of purchase

  • No items which have make-up marks will be accepted for exchange or returns

  • No stockings/Hosiery can be exchanged due to health regulations.

Please note:

If you return an item, you will need to cover the cost of postage.

We suggest using a trackable postage option. Unfortunately if the package is lost on its way to us, our team will be limited in what they can do to compensate you.


Sale items bought on this website cannot be exchanged or refunded. 

All Items bought online in conjunction with a free or promotional code can be exchanged but not refunded.

FAULTY OR DAMAGED GOODS- We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect or an incorrect item, please email dandenong@upstagedancewear.com.au with your name, order reference number and a description of the problem and we will resolve the issue as quickly as possible.

-We reserve the right to determine whether a product is faulty, a deemed for replacement, repair or refund.

HOW TO RETURN AND EXCHANGE – within Australia

Please contact us immediately after receiving package dandenong@upstagedancewear.com.au
To post the item, you will need to purchase a prepaid plastic satchel at your local post office *Please ensure you package your return to prevent any damage to the items in transit.


Include the following items in your Satchel:

The item/s you wish to return/exchange

Tax Invoice / Order Confirmation Email.

Please hold onto the tracking number for your package once you have posted it.

 

Products purchased online may also be returned or exchanged in one of our dance stores.

 

ANY QUESTIONS?

If you have any queries regarding the returns and exchanges process, please do not hesitate to contact us by emaildandenong@upstagedancewear.com.au

Alternatively, you can call our Team Monday-Friday, 10.00AM -5.00PM (AEST)

On (03) 9793 5266.

 

Privacy Policy​

We are committed to protecting your privacy. We provide this Privacy Policy under the Privacy Act 1988 (Cth) to provide you details about our practices in relation to the collection, use, disclosure and handling of personal information.

1. PRIVACY POLICY
1.1 This Privacy Policy is governed by the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1.2 Our Privacy Policy does not create any rights or obligations for either you or us in addition to those imposed by the Privacy Act 1988 (Cth).

We will Not Share any personal information.