Online Returns

 

Returns & Exchanges

If you believe your return meets the eligibility criteria, please contact us for approval before sending your item. To help us process your return promptly, be sure to include your order number and a brief description of the item(s) you wish to return.

Conditions of Return

Full-priced merchandise may be returned within 7 days of delivery for Store Credit, provided the following conditions are met:

  • Items are unworn, unwashed, and in original saleable condition with all tags and packaging intact.

  • You provide the original Tax Invoice as proof of purchase.

  • Items with make-up marks, stains, or signs of wear will not be accepted.

  • The following items cannot be returned or exchanged due to health and hygiene regulations:

    • Hosiery, stockings, unitards, wigs, hair accessories, makeup, undergarments, pointe and demi-pointe shoes.

  • Sale and clearance items are final sale and cannot be returned or exchanged unless faulty.

  • Custom Made Orders & Custom Print Items are not eligible for return

  • Special Orders: Items specially ordered for you or not part of our regular in-store range may not be eligible for return or exchange.

  • Re-stocking fees may apply.

    Please Note: Shipping costs are non-refundable, and additional shipping charges will apply to exchanged items.

RETURN ADDRESS:

Upstage Dancewear & Costume Factory
149 Springvale Road
Nunawading 3131
Victoria, Australia

We do not currently offer free returns. Return shipping costs are the responsibility of the customer. We recommend using tracked or registered post, as we cannot accept responsibility for returns lost or delayed in transit.

Items Received Incorrect or Faulty

If you’ve received the wrong item or believe it to be faulty:

  • Please immediately email nunawading@upstagedancewear.com.au with your name, order number, and a clear description and photo of the fault.

  • Our team will assess the claim and provide a replacement, repair or resolution, as appropriate.

Upstage Dancewear reserves the right to determine whether a product is faulty following a quality inspection.

Items Purchased with Promotions

Items purchased using bundle discounts, free item offers, or promo codes may not be eligible for return. 

Cancellations

  • Shipping orders cannot be cancelled once they have been processed or dispatched.

    Click & Collect orders may not be eligible for cancellation if items were specially ordered or are not part of our regular in-store stock. Eligible items approved for cancellation, a store credit will be issued. 

     Restocking Fees may Apply.

Processing Returns

  • Please allow up to 7 business days from the time we receive your return for it to be processed.

  • Returns must be posted within 10 days of your return request.

  • You’ll be notified once your exchange or credit has been processed.

Important Notes

  • Items sent under a Free Shipping offer will have the original shipping cost incurred by us may be deducted from your store credit 

Still Need Help?

We’re here to help!
📧 Email us at: nunawading@upstagedancewear.com.au
📞 Call us Monday–Friday, 10:00 AM – 5:00 PM (AEST): (03) 9878 3385