Exchange & Returns

 

Returns & Exchanges

At Upstage Dancewear, your satisfaction is important to us. If something isn’t quite right, we offer returns and exchanges in line with the conditions outlined below.

If you believe your return meets the eligibility criteria, please contact us for approval before sending your item. To help us process your return promptly, be sure to include your order number and a brief description of the item(s) you wish to return.

Conditions of Return

You may request a return or exchange within 14 days of delivery, provided that:

  • Items are unworn, unwashed, and in original saleable condition with all tags and packaging intact.

  • You provide the original Tax Invoice as proof of purchase.

  • Items with make-up marks, stains, or signs of wear will not be accepted.

  • The following items cannot be returned or exchanged due to health and hygiene regulations:

    • Hosiery, stockings, unitards, wigs, hair accessories, makeup, undergarments, pointe and demi-pointe shoes.

  • Sale and clearance items are final sale and cannot be returned or exchanged unless faulty.

  • Re-stocking fees may apply.

  • Shipping costs are non-refundable, and additional shipping charges will apply to exchanged items.

Change of Mind / Incorrect Size

If you’ve changed your mind or selected the wrong item, we’re happy to offer a store credit or exchange (not a refund), provided:

  • The item is returned within 14 days of receipt.

  • The item meets all return condition requirements above.

RETURN ADDRESS:

Upstage Dancewear & Costume Factory
149 Springvale Road
Nunawading 3131
Victoria, Australia

Customers are responsible for the cost of return postage.
For exchanges, we will be in touch to arrange payment for the shipping of your replacement item.

To ensure your return arrives safely, we recommend using tracked or registered post, as we cannot take responsibility for items lost in transit.

Items Received Incorrect or Faulty

If you’ve received the wrong item or believe it to be faulty:

  • Please email nunawading@upstagedancewear.com.au with your name, order number, and a clear description and photo of the fault.

  • Our team will assess the claim and provide a replacement, repair, or refund, as appropriate.

  • Faulty item claims must be submitted within 14 days of receiving your order.

Upstage Dancewear reserves the right to determine whether a product is faulty following a quality inspection.

Items Purchased with Promotions

Items purchased using bundle discounts, free item offers, or promo codes may not be eligible for return. 

Cancellations

  • Shipping orders cannot be cancelled once they have been processed or dispatched.

    Click & Collect orders may not be eligible for cancellation if items were specially ordered or are not part of our regular in-store stock.

    Restocking Fees may Apply.

Processing Returns

  • Please allow up to 7 business days from the time we receive your return for it to be processed.

  • Returns must be posted within 10 days of your return request.

  • You’ll be notified once your exchange or credit has been processed.

Important Notes

  • Items sent under a Free Shipping offer will have the original shipping cost incurred by us may be deducted from your store credit 

  • Upstage Dancewear is not responsible for delays or lost parcels, so we recommend registered post for all returns.

Still Need Help?

We’re here to help!
📧 Email us at: nunawading@upstagedancewear.com.au
📞 Call us Monday–Friday, 10:00 AM – 5:00 PM (AEST): (03) 9878 3385